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If you are ready to pay extra fee of Rs 50, public services will come to your doorstep in Delhi

If you are ready to pay extra fee of Rs 50, public services will come to your doorstep in Delhi

New Delhi: Delhiets won’t have to visit government office from next year to get their birth certificate or the RC of their vehicle. For a fee of Rs 50, these documents will be personally handed to them right at their doorstep.

Special representatives will be deployed who will apply on your behalf. They will collect the required documents and deliver the approved certificate to your house.

The service is likely to be launched in three months’ time. These optional services can be availed either through a mobile app or simply by calling on the government’s helpline numbers.

“After rigorous discussions with departments over the past two months, the proposal is finally ready. The initiative will first be run on a pilot basis for services like getting OBC/SC/ST certificate, birth certificate, income certificate, RC of vehicles, no-objection certificates and change in address,” minister for administrative reforms Kailash Gahlot told Hindustan Times.


The pilot project will kick start from the revenue and transport departments which mean people do not have to visit sub-divisional magistrates (SDMs) office or motor licensing inspectors.

At present, e-District service, an initiative started by AAP government in 2015 is available but applicants still need to visit district office of their locality for verification of documents. Although after process being online completely, majority of applicant still visit SDM’s office for verification purpose.

“But under this (project), people will just have to make a call or tap on their phone and a representative will visit the person’s home within a day or so and get everything done. Everything will be in a time-bound manner and the company deploying these agents will also be liable to penalty in case of delay in delivering the service,” an official said.

The project is titled as“Doorstep delivery of public services through mobile CSC”. Chief Minister Arvind Kejriwal will put this idea before the cabinet. Once approved, a tender will be floated to select the intermediary agency that would engage the service representatives (mobile customer service centres), manage their operations as well as coordinate with the corresponding departments, call centre and software development teams.

The official added that the other methods of applying for certificates will continue to be in place, and that this will only be an addition to the existing system.

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